FAQS

Frequently Asked Questions

Find answers to common questions about Enerza EV charging, partnerships, site hosting, installation, operations, and support.

Investors

How do I use an Enerza EV charging station?
Park in the designated EV slot, connect the charger to your vehicle, and follow the on-site instructions or app prompts (if applicable). Charging will begin once the connection is confirmed.
What types of EVs can charge at Enerza stations?
Enerza chargers support most EV models available in the Philippine market. Compatibility depends on the charger type (AC or DC) and your vehicle’s specifications.
How long does charging take?
Charging time depends on your vehicle’s battery size, current charge level, and the charger type. DC fast chargers significantly reduce charging time compared to standard AC chargers.
What should I do if a charger is not working?
Check the connector and on-site instructions first. If the issue persists, contact Enerza Technical Support using the details displayed on the charging station or via our website.
Can I buy an EV charger from Enerza for my home?
Yes. Enerza offers EV chargers for residential use, subject to availability and site suitability. Our team can help you choose the right charger for your home.
Can Enerza install an EV charger at my home?
Yes. Enerza provides professional EV charger installation, including site assessment, electrical evaluation, installation, testing, and commissioning.
Do you offer after-sales support?
Yes. Enerza provides after-sales support, maintenance options, and warranty coordination to ensure your charger remains safe and reliable.

Personal (EV Drivers, Homeowners, Individual Customers)

What is Enerza?
Enerza is an EV charging infrastructure company that designs, builds, installs, commissions, and operates EV charging stations across the Philippines. We develop asset-backed charging sites in partnership with landowners and businesses, supported by data-driven site selection and engineering expertise.
What Are Your Terms And Conditions?
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Can I Buy Directly From The Factory?
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What Kinds of Payment Do You Accept?
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When do I receive my order?
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Landowners & Site Hosts

Who can partner with Enerza as a site host?
We partner with commercial and private landowners, retail centers, mixed-use developments, offices, hotels, hospitals, condominiums, and fuel stations.
What does Enerza look for in a location?
  • Traffic volume and vehicle dwell time
  • Accessibility and maneuverability
  • Electrical capacity and upgrade feasibility
  • Safety, visibility, and future EV demand
Do landowners need to invest capital?
In most cases, no. Enerza typically funds the chargers, installation, and operations. Landowners provide space and receive lease payments, revenue sharing, or other agreed arrangements.
Will EV chargers disrupt existing operations?
No. Chargers are designed to integrate smoothly with existing layouts. Enerza optimizes traffic flow, safety zones, and cable reach to minimize disruption.
How long does it take to deploy a charging station?
Project timelines vary based on site readiness and permitting, but most sites move from evaluation to commissioning within a few months.
Who operates and maintains the chargers?
Enerza manages operations, monitoring, maintenance, and troubleshooting, ensuring reliable performance and uptime.

Businesses (Commercial, Fleet, Property Developers)

How do EV charging stations benefit businesses?
  • Increase foot traffic and customer dwell time
  • Attract EV-driving customers
  • Generate additional revenue
  • Enhance property value and ESG performance
Can businesses purchase EV chargers from Enerza?
Yes. Enerza supplies AC and DC chargers for commercial, fleet, and high-traffic applications.
Does Enerza provide consultation before purchase?
Yes. We provide technical and commercial consultation to ensure the charger matches your site’s electrical capacity, layout, and usage needs.
Does Enerza handle installation and permitting?
Yes. Enerza can manage installation, testing, commissioning, and assist with permitting and utility coordination, depending on project scope.
Are Enerza chargers monitored and maintained?
Yes. Chargers can be monitored through centralized systems, and Enerza offers maintenance and service agreements to ensure reliability.
Can Enerza expand or upgrade an existing charging site?
Yes. Enerza supports upgrades, additional chargers, and site expansion as EV demand grows.